Personal Data Protection

dfbocqi Privacy Policy

dfbocqi prioritises the privacy and security of every member's personal information. This document explains in detail how we collect, process, store, and protect your personal data in line with international security best practices.

Updated: January 2026

Version 3.2

English

Our Commitment

Why Your Privacy Matters

As a responsible online gambling platform, dfbocqi ensures that every piece of information you share is kept under strict control and used only for legitimate purposes.

High-Grade Data Encryption

All data transmitted between your device and the dfbocqi servers is protected using SSL/TLS encryption technology. Sensitive information such as passwords and payment details is never stored in plain text.

Data Not Sold to Third Parties

dfbocqi does not sell, rent, or transfer your personal information to any third party for marketing purposes without your explicit consent. Your data is only shared under the circumstances set out in this policy.

Full User Control

You have the right to access, correct, or request deletion of your personal data at any time. Our request process is designed to make it easy for you to manage the information you share with us.

Secure Data Storage

Your personal data is stored in data centres that use multi-layered security infrastructure. Internal access to user data is restricted only to staff who require that information for legitimate operational duties.

Flexible Communication Preferences

You can manage your promotional communication preferences at any time through your account settings. If you do not wish to receive any marketing communications, an unsubscribe option is readily available.

International Licensing Compliance

dfbocqi operates under international licensing that requires compliance with strict privacy standards. Our data management practices are audited regularly to ensure ongoing compliance.

Official Document

Full Privacy Policy Terms

1. Introduction and Scope of This Policy

This Privacy Policy is published by dfbocqi ("we", "platform", or "dfbocqi") and applies to all users who register an account, use the services, or browse the dfbocqi website. By continuing to use this platform, you acknowledge that you have read and understood this policy.

dfbocqi is committed to ensuring your privacy is protected in accordance with digital security best practices. This policy describes the types of personal information we collect, the purposes for that collection, how we use it, and the rights you have over your personal data.

⚠️ dfbocqi services are for users aged 21 years and above only. We have age verification procedures in place and will not process the personal data of individuals below this age limit.

2. Personal Information We Collect

In operating the dfbocqi platform, we collect several categories of personal information from our users. This collection is done directly from you, through your use of the platform, or through legitimate sources.

Information you provide directly:

Full name as shown on your identification card or MyKad
Date of birth for age verification purposes
An active email address
A registered mobile phone number
Identification card number (MyKad) or passport number
E-wallet or online banking account information for deposit and withdrawal purposes
Residential address information if required for identity verification

Information collected automatically:

IP address and information about the device used
Web browser type and operating system
Game activity and betting logs
Deposit and withdrawal transaction history
General location information based on IP address
Cookie data and equivalent tracking technologies

3. Purposes for Using Personal Information

dfbocqi uses the personal information collected for legitimate and necessary purposes in the operation of our platform:

Identity and age verification: Ensuring every member meets the age requirement of 21 years and above and that their identity is valid.
Account management: Creating, maintaining, and securing your user account on the dfbocqi platform.
Transaction processing: Processing deposits and withdrawals through Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, and cryptocurrency (USDT, BTC, ETH).
Fraud prevention: Detecting and preventing fraudulent activity, money laundering, or misuse of the platform.
Legal compliance: Fulfilling international licensing obligations and regulatory compliance requirements.
Customer support: Providing support via live chat and email in Malay and English.
Service improvement: Analysing usage patterns to improve the user experience on our platform.
Promotional communications: Sending information about bonuses, promotions, and the latest offers — subject to your communication preferences.

dfbocqi does not use your personal data to make automated decisions that have a material effect on you without the opportunity for human review. Any significant account-related decisions involve review by our staff.

4. Lawful Basis for Data Processing

dfbocqi processes your personal information on the following lawful bases:

Performance of a contract: Processing required to provide the services you have requested, including account management and transaction processing.
Legitimate interests: Processing required for legitimate business operational interests, such as fraud prevention and platform security.
Legal obligation: Processing required to comply with applicable laws and regulations, including international licensing requirements.
Consent: For certain marketing communication activities, we rely on your explicit consent, which may be withdrawn at any time.

5. Disclosure to Third Parties

dfbocqi may share your personal information with a limited category of third parties in the following circumstances:

Service providers: Companies that assist us in platform operations, such as payment service providers, game software providers, and cloud service providers — all subject to strict confidentiality agreements.
Regulatory bodies: Licensing authorities and regulatory bodies to which we are accountable under the terms of our licence.
Law enforcement: Where required by law, court order, or valid legal process.
Fraud prevention: Identity verification and fraud prevention agencies to protect the platform and our members.

We do not sell your personal information to advertisers or third parties for their own commercial purposes. Any data sharing is carried out with appropriate contractual protections in place.

6. Use of Cookies and Tracking Technologies

The dfbocqi website uses cookies and similar technologies to enhance your browsing experience and to enable certain functions to operate correctly.

Types of cookies we use:

Session cookies: Required to maintain your login session while you use the platform.
Preference cookies: Store your settings preferences such as language and display format.
Analytics cookies: Help us understand how users interact with our platform for improvement purposes.
Security cookies: Help identify suspicious activity and protect your account.

You can manage cookie settings through your web browser. However, blocking certain cookies may affect some functions on the dfbocqi platform.

7. Data Security and Protective Measures

dfbocqi implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, accidental disclosure, alteration, or destruction.

256-bit SSL/TLS encryption for all data transmissions
Role-based access control for internal staff
Continuous system security monitoring 24 hours a day, 7 days a week
Regular security audits by independent third parties
Clear incident response procedures in the event of a data breach
Security and privacy awareness training for all staff

In the event of a security incident that may affect your personal data, dfbocqi will notify you within a reasonable time in line with applicable notification obligations.

8. Data Retention Period

dfbocqi retains your personal information for as long as your account is active or as long as it is needed to provide services to you. After account closure, we will retain your data for the period required by our legal and licensing obligations.

Financial transaction data is retained for the period specified by international licensing requirements and regulatory compliance. Data that is no longer needed will be securely deleted or anonymised.

9. International Data Transfers

As dfbocqi operates under an international licence, your personal data may be transferred to and processed in countries other than Malaysia. All such data transfers are carried out with appropriate safeguards, including data transfer agreements that comply with recognised security standards.

10. Your Rights Regarding Personal Data

As a data subject, you have several rights regarding your personal information held by dfbocqi. You may exercise these rights by contacting our support team via live chat or email at [email protected].

11. Changes to This Privacy Policy

dfbocqi reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The latest version of this policy will always be available on the dfbocqi website with the effective date clearly stated.

For material changes, we will notify you via the email registered to your account or through a clear notice on the platform. Continued use of the platform after such changes take effect will be considered your acceptance of the updated version of the policy.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the dfbocqi Privacy team:

Email: [email protected]
Live chat: Available 24/7 via the dfbocqi platform
Service languages: Malay and English

We will endeavour to respond to all enquiries within a reasonable time. For formal requests relating to data rights, please clearly state the type of request and include the required identity verification information.

Your Rights

Your Personal Data Rights

dfbocqi respects and upholds users' rights regarding their personal data. Below are the key rights you hold.

Right of Access

You have the right to request a copy of the personal information we hold about you. This request will be processed within a reasonable time after your identity has been verified.

Right of Rectification

If the personal information we hold is inaccurate or out of date, you have the right to request prompt correction. This can be done directly through your account profile settings.

Right of Erasure

You may request the deletion of your personal data under certain circumstances. This right is subject to legal and licensing obligations that require us to retain data for a specified period.

Right of Restriction

Under certain circumstances, you may request that processing of your personal data be restricted — for example, while a dispute about the accuracy of the data is being resolved.

Right of Data Portability

You have the right to receive your personal data in a structured, machine-readable format, and to transmit that data to another data controller where this is technically feasible.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes or on the basis of our legitimate interests under certain circumstances.

Frequently Asked Questions

Questions About dfbocqi Privacy

Answers to questions frequently asked by members regarding personal data protection on the dfbocqi platform.

During registration, dfbocqi collects basic information such as your full name, date of birth, email address, mobile phone number, and identification card number (MyKad) or passport. This information is required for identity verification, age verification (21 years and above), and international licensing compliance. Payment account details such as e-wallets are collected separately when you add a payment method.

No, not at all. dfbocqi does not sell, rent, or disclose your personal information to any third party for their commercial purposes. We only share data with service providers who assist in operating our platform, and this is done under strict confidentiality agreements. Data may also be disclosed to authorities when required by law.

To request deletion of your account and personal data, contact the dfbocqi support team via live chat or email at [email protected]. Include your username and identity verification information. Please note that some data may need to be retained for a certain period to fulfil international licensing obligations and applicable laws, even after account closure.

Yes. All financial transactions at dfbocqi — whether through Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, or cryptocurrency — are protected with 256-bit SSL/TLS encryption. Your payment account details are never stored directly in our system in an unencrypted readable form. We also use multi-factor authentication for sensitive transactions.

Yes, you have the right to request access to your personal data through your data subject access rights. Contact our support team via live chat or email to make a formal request. We will process your request after appropriate identity verification and provide the data in a structured format within a reasonable time.

Join dfbocqi with Full Confidence

Your privacy and security are our priority. Register your account today and enjoy an online gambling platform that puts the protection of your personal data first.

For privacy enquiries: [email protected] | 24/7 support available